Welcome to Magpie!
Magpie.IM Inc. (“Magpie”, “we”, “our” or “us”) expects its employees, including those of its subsidiaries worldwide, as well as any third parties with whom Magpie does business, to maintain the highest standards of ethics and compliance with applicable laws and rules.
Magpie is committed to the highest standards of privacy and data protection compliance and expects all its employees and management to adhere to these standards.
Magpie operates an online payments platform that allows us to act as a technology service provider to facilitate merchants and vendors to accept and process credit card, debit card and other types of card payments in exchange for goods and services (“Merchants”). Our services comprise all software and services that we oﬀer, including the Magpie Checkout form that may be made available on a Merchant’s website, and other services that we oﬀer through our website when you register for a Magpie account (collectively referred to as the “Services”).
We understand that privacy is important to our online visitors and users. We respect your privacy and will take all reasonable steps to safeguard and protect your information as if it were our own.
The term “Personal Data”, refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
• Collection and Use of your Personal Data
• Cookies and Web Server Logs
• Sharing and Disclosure of your Personal Data
• Retention of your Personal Data
• Protection of Personal Data
• Changes to this Policy
• Access, Correction and Complaints
This Policy applies to Personal Data collected through the magpie.im website, including all subpages and successor pages (collectively referred to as the “Website”), and also applies to all Personal Data collected in the course of the Services that we oﬀer.
This Policy does not apply in respect of Personal Data provided to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party website or company before deciding whether to provide any information.
By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please delete all cookies from your browser cache after visiting our Website and do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.
2. Collection and Use of Your Personal Data
We collect Personal Data from our Merchants and our Merchant’s customers (“Checkout Users”) in order to enable us to provide our Services.
Broadly speaking, we collect information in three ways: (1) when you provide it directly to us,
(2) when we obtain verification information about you or your company through trusted third parties (e.g. banks, credit bureaus), and (3) passively through technology such as
“cookies” (cookie collection is described below in the Section titled “Cookies and Web Server Logs”.
The types of Personal Data that we collect and our use of that Personal Data will depend on whether you are a Checkout User or Merchant.
This Personal Data described above will be shared and disclosed only as described below in the Section titled“Sharing and Disclosure of Personal Data”.
When you visit our Website, you have the ability to conduct a limited number of live “test” transactions and experience our Services working without registering for a Magpie live account. To monitor these test transactions, we collect your IP address, information about your computer, and other standard web log information. We also collect any Personal Data and credit card information that you provide to conduct the test transactions. We will not use this information to target any advertisements to you.
To gain full access to our Website and Services, you must register for a Magpie live account. When you register for an account, we collect the Personal Data you provide, such as the following:
• Your name, company name, location, email address, phone number, and account password, to set up your account
• Your business and personal tax, or other government-issued identification numbers, as well as your date of birth, to verify your identity for underwriting purposes
• Your bank account information, to settle funds for your transactions
• Your IP addresses, devices, and locations used to access Magpie, which will be linked to your account for fraud detection/prevention purposes
If you elect to not provide Personal Data in optional fields it may limit your ability to use our Services. We may retrieve additional Personal Data about you from third parties and other identification/verification services such as credit bureaus. In addition, we may collect Personal Data from you in other ways including emails, surveys, and other forms of communication.
Once you begin using our Services through your Magpie account, we will keep records of your transactions and collect information of your other activities related to our Services.
This Personal Data described above will be shared and disclosed only as described below in the Section titled “Sharing and Disclosure of Personal Data”.
To simply browse our Website, you are not required to provide any Personal Data. However, we may gather non-personally-identifiable information, as described directly above, solely for the purposes of monitoring and improving our Website and Services. We will not share this information with third parties or use it to target any advertisements to you.
Our Website and Services are directed to the general public. We do not knowingly collect information from children under 15 years of age or have any reasonable grounds for believing
that children under the age of 15 are accessing our Website or using our Services. If we learn that we have inadvertently collected Personal Data from a child under age 15, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 15, please contact us at firstname.lastname@example.org.
3. Cookies and Web Server Logs
“Cookies” are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies can remember what information a computer accessed on one web page to streamline activities on related web pages and to make the online experience easier and more personalized. Log files are used to monitor, measure, analyze, improve, and troubleshoot our Services.
We use “cookies” and other technologies to collect non-personally-identifiable information from our Website and from other websites that use our Services. Where you request that your payment credentials be remembered by our checkout system, the cookies will also collect Personal Data about you. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at our site.
We use cookie data to measure web traffic and usage activity on our Website for purposes of monitoring, troubleshooting and improving our Website and Services, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Website and the websites of Merchants that use our Services. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our Website and also across other websites or applications that use our Services. You can choose to disable cookies for our Website but this may limit your ability to use our Website and Services.
Marketing and Cookies Opt-Out
Where your consent has been obtained, we may occasionally email you with information about oﬀers or new services. If you do not wish to receive this marketing material then please email email@example.com. You can also opt out of these email communications by replying with unsubscribe in the subject line, or via an unsubscribe link included in such communications. However, you will continue to receive certain email communications related to your account and your relationship with Magpie.
If you wish to opt out of having cookies set on your browser, the only way to ensure that this happens is to manage the settings on your web browser to delete all cookies and disallow further acceptance of cookies. Note that disabling cookies on your browser prevents Magpie from tracking your activities in relation to our Website and Services. However, it may also disable many of the features available through our Websites and Services and some aspects of our Services may not work properly if you do so. For more information, refer to your browser’s technical information. You may also consider visiting aboutcookies.org, which provides helpful information about cookies.
4. Sharing and Disclosure of your Personal Data
Magpie does not sell or rent your Personal Data to marketers or third parties. Magpie may disclose Personal Data it collects about you to trusted third parties who are integral to the operation of our Website and Services for a variety of purposes in connection with providing our Services, operating our Website and, where you have consented, special oﬀers to you. These third parties may include our agents, related bodies corporate, contractors, financial institutions, payment processors, verification services and credit bureaus, as well as any third parties that you have directly authorized to receive your Personal Data.
We may share Checkout User’s contact information, but not their card information, with Merchants as part of the Checkout User’s purchases.
We may store your Personal Data in locations outside the direct control of Magpie, for instance, on servers or databases co-located with hosting providers. Some of our the related bodies corporate or third parties to whom we disclose your Personal Data are located outside of the Philippines. These countries may include the United States of America and Singapore. DPA also requires that the period of storage be disclosed.
We may also disclose your Personal Data to law enforcement, government officials, or other third parties if required by law or we believe in good faith that the disclosure is necessary to prevent physical harm and you are not legally or physically able to consent, to report suspected illegal activity, for the protection of rights of natural or juridical persons in court proceedings, or to investigate violations of our Terms of Service.
In addition, in the event of a potential or actual merger, acquisition, reorganisation, bankruptcy, or other similar events, certain information including Personal Data in our possession may be disclosed or transferred to and used by our successor or assign for the same purposes for which you have provided your consent to us for.
Any sharing or disclosure of your Personal Data will be in compliance with applicable data protection laws and regulations, including the DPA, including the right to access or to correct or file a complaint before the Privacy Commission created under the DPA.
5. Retention of your Personal Data
Personal Data that we collect and use for any purpose or purposes shall not be retained for longer than is necessary for that purpose or those purposes. This includes the Personal Data of Checkout Users.
Magpie has a variety of obligations to retain the data that you provide us, both to ensure that transactions can be appropriately processed, settled, refunded or charged back, to identify fraud, and also to comply with laws applicable to us and to our banking providers and credit card processors. Accordingly, even if you close your Magpie account we will retain certain information as necessary to meet our obligations, including where such retention is necessary for legal or business purposes. However, we will identify your account in our database as “inactive” or “closed”.
6. Protection of Personal Data
We take all reasonable steps to ensure that the Personal Data we collect, use or disclose is accurate, complete, up-to-date, relevant and stored securely to the extent possible and within our control.
We also take all reasonable steps to ensure that the Personal Data we hold is protected from misuse, interference, loss, unauthorized access, modification or disclosure by the use of various methods including access limitation, and industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
Magpie will provide some or all of its Services from systems located outside of the Philippines. As such, Merchants are required to disclose to Checkout Users that personally identifiable information may be transferred, processed and stored outside of the Philippines.
Magpie maintains strict administrative, technical and physical procedures to protect information stored in our servers, which are located in the United States and Singapore. Access to information is limited (through user/password credentials and software systems) to those employees who require it to perform their job functions.
7. Changes to this Policy
We reserve the right to make changes to this Policy from time to time. Please review this Policy periodically to check for updates. Your use of the Website and/or our Services constitutes consent to the Policy in force on the website at such time, save that if there are any changes to the Policy and such changes are material and/or retroactive, we may provide additional notice and/or an opportunity to “opt-in,” as appropriate under the circumstances. We may also advise you of changes to this policy by emailing and/or mailing the revised policy to any address(es) you provide us.
8. Access, Correction and Complaints
Merchants can update their account information by signing on to our Website with their Magpie account.
• We may, at our discretion, charge a reasonable fee for your access to the personal data.
• We aim to acknowledge receipt of all complaints within five business days and to resolve all complaints within 30 business days (although this may not be possible in all circumstances, and is dependent on the complexity of the issue).
• Where we cannot resolve a complaint within 30 business days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint.